The old marketing logic was that a dissatisfied customer would tell ten other people. Now a dissatisfied customer can reach an untold number instantly (while they are the most angry). The same is true for happy clients.
Recently Kate and I found a coupon for a nearby restaurant, the offer was good and it seemed like a place we would like, on our way to the location Kate pulled up the restaurant on Yelp.com (I was driving so it was safe surfing), we were shocked at the reviews and immediately changed our destination. Point is if you treat your clients with respect and approach things from a position of love and generosity the internet Karma will reward you with success. However, if your a mean bitter person internet Karma is going to move you quickly into your next professional life. What a great time to be alive and in business :)
I wish you all good internet Karma,
Sean
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